We have decades of experience in call center operations, as well as an in-depth understanding of how to apply the latest technologies to dramatically improve those processes. That knowledge has been applied to create a diverse portfolio of call center solutions that are far superior to any other on the market. That’s why both traditional and virtual call centers count on us to make them more efficient and more profitable.

Our products offer a unique blend of state-of-the-art VoIP predictive dialing features, and comprehensive lead and contact management capabilities – in a single, fully integrated hosted call center software package. The suite of SafeSoft applications includes:

• Mortgage Dialer, a robust predictive dialer that satisfies the unique needs of mortgage firms, as well as other organizations that generate the bulk of their revenues through extensive outbound phone campaigns.
• Market Dialer, a powerful, feature-rich predictive dialer system that dramatically improves cold-calling, appointment setting, telesales, surveys, and other outbound calling programs for companies of all types and sizes.

With these cutting-edge predictive dialer applications, agents can spend more time interacting with potential customers, while closely tracking and managing all lead activity from start to finish. So, campaigns are more effective, and have a more significant impact on the bottom line!

Increased call volumes. Higher conversion rates. More market share. Bigger profits. Stronger competitive advantage. Benefits like these are why leading companies across all industries are utilizing Web hosted call center software from SafeSoft Solutions.

There are many providers and manufacturers of this system; therefore, there are many types of virtual predictive dialer. Depending on the type, companies will get features and capabilities to tailor to their businesses.

A Hosted dialer uses software as a service model. A company will need a computer, internet access and a phone line for each agent to use this type. The service provider will handle all administration support and software updates. Agents can link from a remote location to it. A downside is that when the internet is down, so is the system. It is also less advance and simpler than other types.

A soft dialer, also typically known as software dialer, does not require any extra telephony hardware, therefore cheaper. This is a basic system and will work as a traditional dialer with some extra functions. It is good for small call centers, as it is budget friendly, and it can be customized for the business. A downside is that it has a higher rate of error classifying calls (answering machines, faxes …).

A hard dialer requires more hardware, and extra telephony boards. It performs analysis of the progress of the calls, and adjusts the system accordingly. The system can be accessed remotely, and it is able to distinguish the types of calls with a lower margin of error. It can handle a higher volume of calls and faster. A downside is that it is pricey to own, upgrade, and maintain.

The Smart predictive dialers are more sophisticated. They can dial, play a recording message, and link an agent to the consumer, as requested by the consumer when he/she hears the message. It can detect a live consumer better and is able to detect an agent ready to take the call when the consumer asks for it. The system is faster and more efficient; therefore, agents only talk to consumers who requested an agent during the process. A downside is that the recorded message will make some consumers hang up.

A hybrid system is a combination of a soft dialer and a hosted dialer. It has all the features and advantages of both systems. At the same time, it also has the downsides of both – when the internet goes down so does the system and it is unable to handle high volumes of calls.

This is a general description of some types of dialing systems.

Predictive dialer software can select a number to call, dial it and then differentiate between wrong numbers, missed calls and answered ones. It then connects the answered calls with one of the call centre operators.

The software is based on some complex mathematical formulas that are able to predict how long it should take for a call to be answered at the same time as they monitor the activity of call center agents. They are designed to learn how long a call is likely to last when an agent is connected with a customer or potential new customer. This information is used to time the intervals between making calls in order to ensure that someone will be able to take the call if it is answered. The predictive dialer software can also record why a particular call was not answered, so that it can call back any calls that were simply not answered or which were taken by an answering machine, but will not waste time calling back a disconnected or wrong number. It will also flag up any numbers that need to be called manually for some reason.

Predictive dialer software learns as it works. This means that the system adapts to the needs of the user, and becomes more effective the longer it is used. They become better at recognizing how long calls will last and at predicting the activity of call center agents as they gather more data to analyze.

Virtual Predictive dialers can be used for telemarketing and telesales campaigns, or for collection services. Any company that needs to call a large number of people over the telephone, for whatever reason, can make use of predictive dialing software in order to increase efficiency. This type of software has been used in order to make sales, generate leads for salespeople to follow up, conduct surveys and research, and to raise donations and funds. They are particularly useful for businesses that buy large lists of phone numbers and who therefore need to work through their calls as quickly as possible. Predictive dialer software may also be a worthwhile purchase for any company that needs to maximize efficiency and the revenue generated by each call center worker.

The virtual predictive dialer can make calls and react to what it hears on the other end by directing the call to a human call center operator if it is answered, scheduling another call later on if the number is busy or there is no answer, or flagging up the number as problematic if it has been disconnected or is otherwise unusable. Predictive dialing application can also time the intervals between dialing in order to ensure that there will be a call center worker available to take the call if it gets through.

This is the sort of work that would otherwise take up a large part of the day for call center employees. It is repetitive, mindless and demoralizing. It is also a poor use of the time and skills of the people who are working in the call center. By handing this work over to a computerized system, workers will have a more productive and enjoyable work day, and will no longer have to spend their time on the least interesting parts of the job. The employer will benefit because their workers are happier and therefore work better, and also because using an automatic dialer increases efficiency and productivity. They are no longer paying people to listen to answer phones and busy signals, or to work their way slowly through a list of phone numbers. The predictive dialing software can make calls much more efficiently than human workers can. It can also monitor the activity of all of the employees in the call center, and schedule its calls accordingly. This means that the software is more effective than a person.

Customers will also benefit when a virtual predictive dialer system is used, since customer care will be improved. Call center staff can make more calls and they are able to deal with customers more effectively, which means that customers are getting a better service.

Predictive dialer solutions, benefits call center employees by allowing them to spend their time on the most important and interesting parts of their work, without having to perform the duller functions. It also benefits their employers by increasing productivity and efficiency. Customers also gain advantages from the use of predictive dialing strategies in call centers, since customer service is improved.

Using virtual predictive dialer software increases productivity by ensuring that the time of call center employees is used for the most important part of the job: speaking to customers. Employees are not therefore being paid to dial numbers, and they are not having to spend time waiting for a customer to become available.

Predictive dialer software can also increase efficiency, by taking on the work of calling customers and performing it far more effectively than a human caller could. The software can move through a list of numbers much faster than a call center employee can, and they are also far more efficient at scheduling calls. They recognize when a new call needs to be begun in order to have a responding customer available at the same time as one of the call center employees becomes available at the end of their previous call. This prevents customers from having to wait for a salesperson or customer service person to take their call after they have spoken to a caller who is unable to do more than start the calls, or being called by an automatic dialer that has less functionality than a predictive dialer software system. A predictive software dialing system does not make calls to customers that cannot be taken by a call center employee.

Virtual predictive dialer can be used to improve productivity and efficiency in a number of different environments. There are many reasons why an effective means of calling customers and connecting them to call center operators could be necessary. Charities that need to solicit donations can use them to reach previous donors. Retailers can use them to talk to people who need to be reminded to pay their bills or renew a subscription. Predictive dialers are particularly useful for making scheduled calls, such as reminders to pay a bill. Predictive dialer software can also be used to generate or follow up on leads with potential new customers, or to follow up on customers who have previously made a purchase and may be interested in a new offer or product. This type of applications  can also be used for market research. They are especially useful when calls need to be made in order to establish the first contact with somebody, perhaps to ask them to take part in a survey, or to find people who may be convinced to become customers, since this usually involves making a lot of calls in a short time.