The number of corporations with call centers that have been seeking improved integrated applications is certainly on the rise, and SafeSoft Solutions is becoming a big part of that. The predictive dialing system that we offer has a wide range of features that are meant for a variety of industries. Call centers of all sizes have been able to benefit from the applications that we provide and we are proud to offer these services.
Why have these types of dialing solutions become increasingly important?
More call centers than ever have been looking for a way to improve how they handle inbound and outbound calls for purposes of customer communication as well as sales and marketing. There are multiple people who are responsible for running call centers that have spoken about the importance of meeting the bottom line which is usually increased revenue, productivity, and market share. There are all kinds of industries that exist with a number of companies large and small that need the types of applications we offer to be as successful as possible.
There are many call centers in just about every industry imaginable that are starting to use the applications that SafeSoft is responsible for innovating in order to increase productivity as a whole. There are some important aspects of this system that you should know about, such as:
Computer telephony integration
Automatic call distributor (ACD)
Interactive voice response (IVR)
Recording and monitoring
VoIP
Computer Telephony Integration
Among the applications which SafeSoft offers includes Computer Telephony Integration or simply CTI. These applications are designed specifically for increasing efficiency with all of the major communication channels, including email, phone, fax, and web. These applications make it easier for agents to deal with customers and management as well as cutting back on the average length of calls and increasing productivity with all agents in call centers across the board.
Automatic Call Distributor
The ACD which is included in SafeSoft’s application package means that income calls will be routed in the most efficient way possible. Through this system incoming calls will be routed based on either the number that the customer pushes on their keypad or where they are calling from as well as other pre-determined criteria that can help to make taking calls easier for agents.
Interactive Voice Response (IVR)
The Interactive Voice Response aspect of our system package exists to help reduce the total hold/wait times with customers and allows them to gain access to the information they want without having to go through an agent, such as the total balance of their account or an order status on a certain sale.
Recording and Monitoring
We also make sure that each call center gains access to the call monitoring and recording features which is part of what makes our system so unique and useful for all different types of companies so they can learn all about their strengths and weaknesses regarding communication with customers and management.
VoIP
Of course we also offer full support for all of the VoIP technologies that have become so common in businesses that are in a variety of industries. We are able to reduce the overall toll charges while providing call centers with optimal voice quality, something which not many other companies that offer these dialing services can claim. Although it is true that there are cost saving benefits with these services, they are especially helpful for virtual call centers which operate remotely.
We want to know how we can make your call center operate more efficiently—call and let us know so we can set you up with a risk-free trial that is completely free!